Overview

Introduction

At iSupplyMoving.com, we value our customers and aim to provide the highest quality moving supplies. If you are not completely satisfied with your purchase, we’re here to help. Our refund policy is designed to ensure a fair and transparent process for returns and refunds.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

1. Time Frame: Items must be returned within 30 days of the purchase date.
2. Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Refundable Items

Certain items are non-refundable, including:

• Opened or used packing materials (e.g., tape, bubble wrap)
• Customized or special order items
• Gift cards

Return Process

1. Initiate a Return: Contact our customer service team at [customer service email] or call [customer service phone number] to initiate a return. Provide your order number and details about the product you wish to return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the items.
3. Shipping: You are responsible for paying the shipping costs for returning the items. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Refund Process

1. Inspection: Once we receive your returned items, we will inspect them to ensure they meet our return conditions.
2. Approval: If your return is approved, we will process your refund. You will be notified via email once your refund has been processed.
3. Method of Refund: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account.

Exchanges

If you need to exchange an item for a different size or product, please follow the return process to return the original item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] or call [customer service phone number]. We will arrange for a replacement or a full refund, including shipping costs.

Contact Us

For any questions or concerns regarding our refund policy, please contact our customer service team:

Refund and Returns Policy

• Email: info@isupplymoving.com

Terms and Conditions

Introduction

Welcome to iSupplyMoving.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree to these terms, you should not use this site.

1. General

• Website Use: You agree to use this website in accordance with all applicable laws and regulations. You may not use the site for any unlawful purpose or to solicit the performance of any illegal activity.
• Modification: iSupplyMoving.com reserves the right to modify, update, or discontinue any part of the website, including these terms and conditions, at any time without prior notice. Your continued use of the site following any changes indicates your acceptance of the new terms.

2. Products and Orders

• Product Descriptions: We strive to provide accurate product descriptions and images. However, we do not warrant that the descriptions or other content on the site are accurate, complete, reliable, current, or error-free.
• Pricing: All prices are listed in USD and are subject to change without notice. We make every effort to ensure the accuracy of pricing; however, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrect price.
• Order Acceptance: We reserve the right to refuse or cancel any order for any reason. If your order is canceled after your payment has been processed, we will issue a full refund.

3. Payment and Shipping

• Payment Methods: We accept major credit cards, PayPal, and other payment methods as indicated on our site. Payment must be made in full before items are shipped.
• Shipping: Shipping costs and delivery times vary based on the shipping method selected and the destination. We are not responsible for delays caused by the shipping carrier or other factors beyond our control.

4. Returns and Refunds

• Returns Policy: Our returns and refunds policy is outlined in our Refund Policy page. Please refer to that page for detailed information on how to return items and request refunds.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately for assistance.

5. Intellectual Property

• Ownership: All content on this site, including text, graphics, logos, images, and software, is the property of iSupplyMoving.com or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
• License: You are granted a limited, non-exclusive, non-transferable license to access and use the site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works based on any content on the site without prior written permission from iSupplyMoving.com.

6. Limitation of Liability

• Disclaimer: iSupplyMoving.com provides this site and its contents on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the site or the information, content, materials, or products included on the site.
• Liability: To the fullest extent permitted by law, iSupplyMoving.com disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We shall not be liable for any damages of any kind arising from the use of this site or the purchase of products, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the state of Massachusetts, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Massachusetts for the resolution of any disputes arising out of or relating to these terms and conditions or your use of the site.

8. Contact Information

If you have any questions or concerns about these terms and conditions, please contact our customer service team:

• Email: info@isupplymoving.com

9. Miscellaneous

• Severability: If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
• Entire Agreement: These terms and conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and iSupplyMoving.com regarding your use of the site and supersede all prior agreements and understandings.

Thank you for choosing iSupplyMoving.com for your moving supplies. We appreciate your business and are committed to providing you with the best possible service.

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Privacy Policy

Introduction

At iSupplyMoving.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.isupplymoving.com. By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Personal Information: We may collect personal information that you provide to us when you place an order, subscribe to our newsletter, fill out a form, or contact us. This may include your name, email address, mailing address, phone number, and payment information.
• Non-Personal Information: We may collect non-personal information about you whenever you interact with our site. This may include your browser type, device type, IP address, operating system, and browsing behavior.

2. How We Use Your Information

• To Process Transactions: We use your personal information to process your orders, manage your account, and provide customer service.
• To Improve Our Site: We use the information to enhance our website, personalize your experience, and understand how our customers use our site.
• To Send Periodic Emails: If you subscribe to our newsletter, we may use your email address to send you updates, promotions, and other marketing communications. You can opt-out at any time by following the unsubscribe instructions included in these emails.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information transmitted online.
• Access Controls: We limit access to your personal information to those employees and third parties who need to know that information to provide services to you.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

4. Sharing Your Information

• Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our site.

6. Third-Party Links

Our site may contain links to third-party websites. We do not control and are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as quickly as possible.

8. Your Rights

• Access and Correction: You have the right to access and correct your personal information. You can update your information by contacting us at the contact information provided below.
• Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

9. Changes to This Privacy Policy

iSupplyMoving.com reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: info@isupplymoving.com

Thank you for choosing iSupplyMoving.com. We value your trust and are committed to protecting your privacy.

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